10 Questions to Ask Before Hiring a Cleaning Company

Posted on 03/07/12 in GREAT WHITE BLOG, No Comments

Hiring a commercial cleaning company sounds like a simple task, however, in every city, there are always some rogue companies in operation. Therefore, before you hire a residential or commercial cleaning company, you should always begin by asking the following questions and considering the responses given carefully.

1. How long has your company been in operation?

Generally, the longer a company has been in business, the more reliable and trustworthy they will be, as they have a reputation to uphold. While you should not rule out hiring newly formed companies, as many of them could be offering great discounts in order to attract new customers, you do need to be aware that some of them could be fly-by-night operations.

2. What type of insurance does your residential cleaning company have?

If the cleaning company does not have any type of insurance, then the cost of repairing any damage to your property caused by their cleaners will be your responsibility. Although hiring an uninsured cleaning company will save you money, if you have any valuable fixtures and fittings in your home, we recommend that you only hire a commercial cleaning company that has verifiable insurance.

3. Do you provide all of the cleaners that you employ with workers’ liability insurance?

If a cleaner is injured or contracts a disease or infection while cleaning your home and their employer has not provided them with workers’ liability insurance, then you may find yourself facing a lawsuit.

4. What sort of background checks do you carry out on your employees?

If your home contains valuable items and confidential documents, you need to be sure that anyone who has access to it is trustworthy. The best commercial cleaning companies will prescreen every cleaner that they hire by carrying out a criminal background check, reviewing the person’s employment history and requesting two character references.

5. Do you insist that all of your cleaners undergo comprehensive training before they begin work?

Untrained cleaners are a liability and you do not want to have to spend your own time teaching cleaners how to clean your home. Ideally, you should choose a company that provides on-going training programs for their employees.

6. Do you have a detailed list of the cleaning jobs that are included in each service plan?

It is important they you get written specifications upfront, so that you know exactly what you are paying for.

7. Do you carry out formal quality control checks on an ongoing basis?

When a residential cleaning company regularly inspects work done by their cleaners, you can be sure that high standards will always be maintained.

8. What will happen if I have a complaint about the service that you provide?

A reputable cleaning company will always do their best to rectify any problems that you have as quickly as possible. Furthermore, they will be more than willing to give you a refund if you are unhappy. They should also have an official complaints procedure for you to follow.

9. Do you provide all of the cleaning equipment and supplies?

If a company does not provide any of the supplies that a cleaner needs to clean your home, then buying these supplies could increase the cost of your annual cleaning bill by several hundred dollars.

10. Will the cleaners you send to my home be expecting tips?

Many residential cleaning companies only pay their employees a low wage, so cleaners rely on cleaning tips to top up their salary. Unfortunately, cleaning tips can end up costing you a lot of money, so it is good to know in advance whether or not they are going to be expected.

Key Takeaways

Before you hire a residential or commercial cleaning company you should make sure that they:

  • Are a well-established residential cleaning company.
  • Have proper insurance and provides their employees with workers’ liability insurance.
  • Carry out proper employment checks before hiring new staff.
  • Provide training programs for all of their employees.
  • Can provide you with a detailed list of cleaning jobs that will be performed depending on which service plan you opt for.
  • Have an official complaints procedure.
  • Cover the cost of all cleaning equipment and supplies.
  • Explain if cleaning tips are expected.

Need Help?

If you have any questions regarding residential or company cleaning, contact us today!